And Comcast is not home...
In all fairness, since switching to Comcast's triple play, I've been very pleasantly surprised by just how good the offer is. But that's not what got me to write this.
You see, Comcast arrived - as scheduled - not long ago to hook up the phone, cable, and Internet. Everything was working smoothly for two days and then BAM, nothing. This happened one night after a long day at work, so I figured there's something wrong with their network so I went to bed. Next day, no service. So I call, and they're helpful and they send someone out to fix the problem the next day.
I knew, just knew what the problem was but had to wait for the new tech to confirm it...seems the cancel order from the last occupant of my house was executed *after* my install order had been executed. The tech went so far as to explain that he's sat in his truck doing paperwork after an install and seen another Comcast van arrive to promptly snip-snip his work. The result for the techs is that they get a black mark for a poorly done install and customer support gets an irate phone call.
Come on, this seems like an easy fix, just some pairing in the database. Of course, nothing is as easy as it seems from the outside but I gotta figure that it costs less to fix than it does to maintain the status quo.
Comments